FAQ

Q1: What kinds of jewelry do you offer?
We provide a wide selection of men’s and women’s jewelry, crafted from high-quality stainless steel, 18K gold plating, and cubic zirconia stones. Our pieces blend stylish designs with durable craftsmanship.

Q2: How do you guarantee product quality and authenticity?
At Hishforest, we carefully source quality materials and apply strict quality control during production. Each item is inspected to ensure it meets our design and durability standards.

Q3: Is your jewelry suitable for sensitive skin?
Our jewelry is made with hypoallergenic stainless steel and nickel-free plating to reduce the chance of allergic reactions. For highly sensitive skin, we recommend avoiding prolonged exposure to moisture and cleaning your pieces regularly.

Q4: How should I care for plated jewelry?
Clean your jewelry using a soft, dry cloth after each wear. Avoid harsh chemicals, perfumes, and lotions. Store each piece separately in a soft pouch or jewelry box to protect the plating and prevent scratches.

Q5: What payment methods are available?
We accept payments securely through PayPal. You can pay using your PayPal account, or directly with major credit and debit cards including Visa, Mastercard, American Express, and Discover. No PayPal account is required.

Q6: How long does shipping take, and do you ship within the USA?
Yes, we ship within the United States. Orders are typically processed within 1–3 business days, and delivery usually takes 7–15 business days depending on your location. Shipping costs and estimated delivery times are displayed during checkout.

Q7: What is your return and exchange policy?
Customer satisfaction is our priority. We accept returns and exchanges within 30 days of delivery for unworn items in original condition. Please contact us at [email protected] for return authorization and instructions.

Q8: How can I track my order?
Once your order has been shipped, you’ll receive a tracking number and link. You can monitor your order’s status directly online or contact our customer service team for updates.

Q9: Do you offer gift wrapping?
Yes, we provide elegant gift wrapping services. Simply select this option during checkout to make your jewelry gift extra special.

Q10: How can I get additional help?
We're here to assist you with any questions or concerns regarding our online store.Here's how you can reach us:
Address: 4120 NW 181st Ter, Miami Gardens, FL 33055, USA
Phone: +1 (786) 486-6565
Email: [email protected]
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST.
We are closed on weekends.
We value your feedback and look forward to providing you with the best possible support.