Refund policy

Hishforest Return and Refund Policy

​At hishforest, we're committed to ensuring your satisfaction with every purchase. If you're not completely happy with your order, refer to the following policy for seamless return or exchange assistance.​

Eligibility Criteria​

• 30-Day Window: You have 30 days from the receipt date to initiate a return or exchange for a full refund.​

• No Restocking Fees: Enjoy a stress-free process as we waive all restocking charges.​

• Item Condition: Returns must be unused, undamaged, and in their original packaging. Used or damaged items, as well as custom/personalized pieces, are ineligible.​

Initiating Returns & Exchanges​

1. Contact Customer Service: Reach out within 30 days of receipt, providing your order number, details of items, and the reason for return/exchange.​

2. Get Return Address: Once approved, we'll email you the correct shipping address—do not use the original delivery address.​

3. Shipping Costs: For U.S. orders, we provide a prepaid return label for free return shipping.​

Refund Process​

• Inspection: Upon receiving your return, we'll verify it meets our criteria.​

• Processing Time: Expect your refund to be processed within 7–10 business days.​

• Refund Method: Funds will be returned to your original payment method, with additional processing time by your bank or provider.​

Key Reminders​

• Authorization Required: Always obtain approval from our customer service before returning items.​

• Correct Address: Use only the address provided by us to avoid delays or rejections.

We're here to assist you with any questions or concerns regarding our online store.
Here's how you can reach us:
Address:4120 NW 181st Ter, Miami Gardens, FL 33055, USA
Phone:+1 (786) 486-6565
Email:[email protected]
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST.
We are closed on weekends.
We value your feedback and look forward to providing you with the best possible support.