FAQ

Q1: What kinds of jewelry do you offer?
We provide a wide selection of men’s and women’s jewelry, predominantly crafted from 14K gold and sterling silver. Our pieces blend stylish designs with high-quality craftsmanship.

Q2: How do you guarantee product quality and authenticity?
At hishforest, we source premium materials and enforce rigorous quality control throughout production, ensuring each item meets the highest standards.

Q3: Is your jewelry suitable for sensitive skin?
Our jewelry is made from hypoallergenic materials like 925 sterling silver, 14K gold plating, and stainless steel to reduce allergic reactions. For highly sensitive skin, we recommend choosing nickel-free options.

Q4: How should I care for 14K gold and sterling silver jewelry?
Clean your jewelry using a soft cloth and mild soapy water. Avoid harsh chemicals, and store each piece separately in a soft pouch or jewelry box to prevent scratches.

Q5: What payment methods are available?
We accept only PayPal for all transactions.

Q6: How long does shipping take, and do you ship within the USA?
Yes, we ship within the United States. Orders generally arrive within 7 - 15 business days, though delivery times may vary by location.

Q7: What is your return and exchange policy?
Customer satisfaction is our priority. If you’re unhappy with your purchase, contact us at [email protected], and we’ll guide you through the return or exchange process.

Q8: How can I track my order?
After placing an order, you’ll receive a tracking number and link. Monitor your order’s status on our website or reach out to our customer service team for updates.

Q9: Do you offer gift wrapping?
Yes, we provide elegant gift wrapping services. Select this option during checkout to enhance your jewelry gift.

Q10: How can I get additional help?
We're here to assist you with any questions or concerns regarding our online store.Here's how you can reach us:
Address: 4120 NW 181st Ter, Miami Gardens, FL 33055, USA
Phone: +1 (786) 486-6565
Email: [email protected]
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST.
We are closed on weekends.
We value your feedback and look forward to providing you with the best possible support.